Customer Service Representative
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Type: Contract to Hire
Location: Louisville, KY
Description
Seeking a sharp, dependable Customer Service Representative for contingent assignments in business and administrative functions. Synergy Solutions connects professionals with flexible roles that support fast-paced corporate teams and critical operations.
Job Duties & Responsibilities
• Receives processes and verifies the accuracy of orders from customers and customer purchase orders.
• Initiates required action for response to customer service requests for order changes including the maintenance of order information files and communicate changes to the appropriate personnel.
• Receives inquiries from and/or contact the company's customers to resolve a variety of order related issues.
• Loads and maintains bills of material (BOM’s) for the plant.
• Maintains and updates routing instructions per customer.
• Operates a computer workstation to obtain and extract order information and provides Customer Service management with the data for inclusion in reports.
• Performs assigned system maintenance to various electronic order files.
• Makes required changes/updates in MS8 system per production requirements, BOM’s, relief files, etc.
• Develops and recommends changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the Customer Service Department.
• Prepares, generates and distributes daily reports and order acknowledgments to appropriate personnel.
• Prepares invoices and tests certificates for shipments of finished goods and customer samples.
• Assists in APQP process with Quality Department.
• Provides back-up support to other group members (i.e. Supervisor, Inventory Specialist) in the performance of job duties as necessary.
• Performs other duties as required.
Qualifications
• High school diploma or GED.
• Two years of previous customer service experience in an automotive manufacturing environment preferred.
• Must demonstrate good oral and written communication skills.
• Detail oriented and ability to work in a team environment.
• Must be able to communicate with Production to meet customer demands
• Excellent communication skills
• Excellent computer skills (MS Office products).
• Excellent attendance record with no history of disciplinary action.
• Must have the ability to work overtime and weekends as required.
• Ability to work with little or no supervision and to plan, organize and set priorities.
• Ability to organize and prioritize own work to ensure daily workload is completed; to react and perform under stress and to exercise independent judgment in work environment.
EEOC
Synergy Solutions is an equal opportunity employer. In keeping with the values of Synergy, we make all employment decisions without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight. The list of duties and responsibilities outlined above is representative and may not be a complete and detailed list of tasks. Employees must perform any and all other duties assigned by his or her supervisor. Additionally, this job description does not constitute a contract of employment and that the company may exercise its employment-at-will rights at any time