Inside Sales Support Specialist
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Type: Permanent
Location: Plymouth, MI
Description
We’re recruiting a professional Inside Sales Support Specialist for a permanent role with a respected client. Synergy Solutions helps you find career-building opportunities in administration, finance, marketing, and beyond—ideal for driven individuals ready to make a long-term impact.
The ideal candidate will be responsible for handling a variety of administrative and clerical tasks to support our daily operations and acting as a bridge between our sales team on the road and our office. This role requires excellent organizational skills, strong communication abilities, and a high level of customer service.
Job Duties and Responsibilities
Sales Support:
• Greet in-person customers and help as needed.
• Manage customer blanket orders and ensure weekly updates.
• Assist with quoting parts and providing sales support.
• Assist with customer post shipment follow up calls/emails.
• Compile potential customer leads and research current market trends.
• Assist Compliance Engineer in writing customer manuals and product guides.
• Assist with regular updates to the Storch company website with current product listings and special magnet offers.
Order Entry:
• Use our ERP System JobBoss2 to create customer quotes and orders.
• Enter customer orders into the system accurately and promptly.
• Monitor order status and provide updates to customers.
• Process orders by verifying order details and customer information.
• Track order status and resolve any issues or discrepancies.
• Save order-related documents into customer folders.
Administrative Duties:
• Answer customer calls and direct them to the appropriate department.
• Acknowledge new orders within 4 hours within customer portals and/or email.
• Prepare and manage proforma invoices.
• Enter shipping information into customer portals.
• Submit paper shippers to Accounting for customer orders.
• Handle shipping documents and ensure timely processing.
General Duties:
• Maintain accurate records and documentation for various administrative tasks.
• Assist with other general administrative tasks as needed to support the team.
Shipping:
• Manage returned products and process refunds or exchanges.
• Track shipments and handle any delivery issues.
Qualifications/Desired Skills
Professional & Technical Skills
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams) and CRM/ERP systems (e.g., JobBOSS2, HubSpot, or similar).
• Strong organizational skills with the ability to prioritize tasks and manage multiple projects at once.
• Accurate data entry skills with attention to detail when handling customer orders, shipping documents, and invoices.
• Comfortable learning and using customer portals for order entry and shipping coordination.
Sales & Customer Support
• Client-focused with a proven ability to deliver excellent customer service.
• Strong written and verbal communication skills for handling customer inquiries, quotes, and follow-ups.
• Experience supporting inside or outside sales teams by preparing quotes, managing blanket orders, and tracking customer activity.
• Skilled at conflict resolution and handling difficult customer situations with professionalism.
Personal Attributes
• Detail-oriented and committed to continuous improvement.
• High level of integrity and strong work ethic.
• Self-motivated, results-driven, and able to work both independently and in a team setting.
• Coachable, open to feedback, and adaptable to changing priorities.
• Resourceful problem-solver with initiative and creativity.
Requirements
• High school diploma or GED (associate’s degree in business administration, sales, or related field preferred).
• Previous administrative or sales support experience in a manufacturing or industrial setting is a plus.
• Must be able to work on-site during standard business hours.
• Compliance with Storch’s drug-free workplace policy (no use of illegal drugs or marijuana, even recreationally; subject to pre-employment and random screenings).
EEOC
Synergy Solutions is an equal opportunity employer. In keeping with the values of Synergy, we make all employment decisions without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight. The list of duties and responsibilities outlined above is representative and may not be a complete and detailed list of tasks. Employees must perform all other duties assigned by his or her supervisor. Additionally, this job description does not constitute a contract of employment and that the company may exercise its employment-at-will rights at any time.